Refund policy

We aim to provide the highest quality products, but if for any reason you are not satisfied, you are welcome to return or exchange any unwanted items to us (providing they are unused and in their original packaging) within 14 days of receipt.

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Items returned in non-saleable condition include:

• Unsealed products

• Swatched or used items (except for damaged or faulty products)

• Relabelled items

• Refilled items

• Pierced items

• Partially missing items (e.g., threshold-based gifts with purchase or exclusive sets)

Return Process

1. Contact Us

• Please email us at skincare@auxacann.com to request a return. Our team will confirm your return request and provide further instructions.

2. Send Your Return

• Once confirmed, return the item to the address provided. Returns are sent at the customer’s own cost, and we strongly recommend using a tracked delivery service, as we cannot be held responsible for returned goods that do not reach us.

3. Refunds

• We will notify you once your return has been received and processed. Refunds to the original payment method may take up to 10 business days, depending on your bank’s processing time. PayPal refunds are typically available immediately.

Important Notes

• Ensure all items are securely packaged to avoid damage during transit.

• For any queries or assistance with returns, feel free to contact our team at info@auxacann.com.

We value your business and appreciate your understanding of our return policies.