DELIVERY & RETURNS 

All our delivery options are sent tracked and you’ll be sent the tracking code once your order leaves our warehouse.  

Please note if your order is placed outside of the UK, you may incur Brexit or other ROW customs related charges.

Delivery & Cost 

UNITED KINGDOM 

Standard Royal Mail tracked 3- 5 working days - £5 or FREE on orders over £50

Express Royal Mail tracked 1-2 working days £7.95 or FREE on orders over £100

IRELAND

EU Orders may incur Brexit or other ROW customs related charges.

Free standard delivery on Ireland orders over £190

Standard delivery – £8

3 - 5 working days

Worldwide 

EUROPE 

EU Orders may incur Brexit or other ROW customs related charges.

Standard Royal Mail delivery £15 or FREE on orders over £200

Please allow 3-5 working days for delivery 

 

USA, CANADA, SOUTHEAST ASIA, MEXICO

Standard Royal Mail delivery £20 or FREE on orders over £200

Please allow 5-10 working days for delivery 

 

AUSTRALIA, NEW ZEALAND, INDIA, UAE

Standard Royal Mail delivery £25 or FREE on orders over £200

Please allow 5-10 working days for delivery 

 

SOUTH AMERICA, MIDDLE EAST, AFRICA

Standard Royal Mail delivery £35 or FREE on orders over 200

Please allow 5-10 working days for delivery 

 

REST OF THE WORLD 

Standard Royal Mail delivery £35 or FREE on orders over 200

Please allow 5-10 working days for delivery 


RETURN INFORMATION 

WHAT IS YOUR RETURN POLICY? 

You are welcome to return or exchange any unwanted items to us (providing they are unused and in their original packaging) within 14 days of receipt. Returns that do not meet our policy* will not be accepted and will be sent back to customer.

*Items returned in non-saleable condition such as -

  • Unsealed
  • Swatched/Used (with exception of damaged or faulty items)
  • Relabelled
  • Refilled
  • Pierced
  • Partially missing items/threshold based GWPs/Exclusive Sets

Please note returns are sent at the customers own cost and tracking is advised.

We will confirm when we have received your returned item and will begin a refund. Card refunds may take up to 10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers, and we are unable to influence this. PayPal refunds are available immediately.

Please contact us on info@auxacann.com  to request a return.

 

CAN I EXCHANGE A PRODUCT? 

Yes, if it is unused. 

DO I HAVE TO PAY SHIPPING COSTS? 

Yes. 

For more information contact info@auxacann.com